Technical Product Operations Manager

Overview

Job Description

Responsibilities

• - Audit, document, and improve product, design, and documentation workflows, identifying bottlenecks and opportunities to scale
• - Execute workflow modernization initiatives using no-code/low-code tools (e.g., Zapier, n8n), driving adoption across teams
• - Serve as the primary administrator for product operations tools (e.g., Enterpret, Linear), ensuring data quality and consistent usage
• - Consolidate and operationalize product feedback across Sales, Support, and Customer Experience, generating actionable insights
• - Build and deploy Slack-based automation and AI tools to answer common product questions and reduce manual work
• - Establish and maintain operational rhythms for Product Managers, including backlog management and planning cadences
• - Improve documentation hygiene and discoverability across Notion and related systems, including archiving legacy content
• - Partner with Product, Design, and Docs leaders on cross-functional initiatives, planning, and communications
• - Support product reporting and executive updates by compiling metrics, insights, and operational data

Required Skills

• - 3+ years of experience in product operations, business operations, program management, or a similar operational role
• - Hands-on experience administering tools like Jira, Notion, Confluence, Asana, or similar workflow and documentation platforms
• - Familiarity with product feedback tools (e.g., Enterpret, Productboard, or similar) is a plus
• - Strong organizational skills with exceptional attention to detail
• - Clear written and verbal communication skills
• - Comfort with data—able to pull, organize, and present information effectively
• - Interest in AI tools and no-code platforms for automation (experience with Kapa.ai, Zapier, or similar is a plus)
• - Proactive, self-directed, and comfortable operating with some ambiguity
• - A collaborative mindset and genuine desire to make teams more effective

Benefits

• - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• - 16 weeks paid parental leave
• - Unlimited PTO
• - Stipends for remote work and wellness
• - A professional development budget
• - More benefits available