Technical Customer Success Lead

Overview

Job Description

Responsibilities

• - Own the success of Enterprise and high-value self-serve customers, guiding them from onboarding to long-term adoption and expansion.
• - Lead customer onboarding, technical demos, and ongoing account management, ensuring measurable product usage and satisfaction.
• - Act as the first line of technical troubleshooting, clearly documenting issues and escalating when needed.
• - Partner with Product, ML, Engineering, and Sales to coordinate renewals, feature testing, and customer-driven improvements.
• - Capture, structure, and share customer feedback and account insights to inform product and business decisions.

Required Skills

• - Proven experience managing Enterprise or high-value SaaS customers, ideally in a technical or API-driven environment.
• - Strong understanding of frontend and backend concepts, with the ability to advise and troubleshoot with technical stakeholders.
• - Experience providing first-line technical support and working effectively with engineering-minded users.
• - Comfortable operating in a fast-paced startup environment with autonomy, async communication, and distributed teams.
• - Clear, structured communicator able to manage multiple stakeholders and priorities simultaneously.
• - Nice-to-have: Experience working with APIs, AI/ML products, or developer-focused platforms.
• - Additional languages beyond English.

Benefits

• - Work flexibly from anywhere in Europe within a 3-hour flight from Paris (HQ)
• - Regular team gatherings, including in-person onboarding in Paris (1–2 weeks), yearly company offsite, team retreats, and quarterly in-person meetings
• - 30 days annual leave plus local public holidays
• - Competitive equity package with stock options/BSPCE
• - €1,000 one-time home office grant OR €400/month co-working space stipend
• - €1,000 annual learning and development budget
• - Private health insurance
• - Access to personalised mental health support via MokaCare
• - Sports and cultural activities reimbursement
• - Relocation support (up to €10k) for those choosing to move to France (visa + housing support)