Technical Account Manager - EMEA
Overview
Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.
Job Description
Hightouch is a company that pioneered the Composable Customer Data Platform (CDP), allowing companies to use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Their new AI Decisioning platform allows marketers to set goals and guardrails that AI agents can use to personalize 1:1 customer interactions.
Responsibilities
- - Responsible for the retention and expansion of our largest Enterprise customers
- - Work closely with Sales to strategize on increasing the adoption of Hightouch within large organizations
- - Deliver a timely and organized onboarding for customers through effective project management
- - Ensure customers see the full value in Hightouch’s products and advise on technical best practices
- - Provide customers with clear proactive technical guidance and expertise across all our products
- - Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- - Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering
Required Skills
- - 5-10 years of experience in a client facing and/or technology focused role
- - Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- - Excellent project management and communication skills
- - Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
- - Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- - Ability to collaborate cross functionally with different teams and types of people
- - Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
- - Proficiency of spoken and written English
Benefits
- - Meaningful equity compensation in the form of ISO options
- - Early exercise and a 10 year post-termination exercise window
About the company
Hightouch is a customer data platform that syncs data from existing warehouses to tools like CRMs, email marketing platforms, and ad networks. It helps businesses use their data for personalized marketing, improving customer engagement and campaign performance. With a no-code interface, Hightouch simplifies data integration while avoiding duplication, ensuring data integrity and security. Its features include audience segmentation, data transformation, and automation—empowering teams to streamline both marketing and operational workflows.
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