Technical Account Manager - Application & Offensive Security
Overview
At XBOW, we’re redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI.
Job Description
Today, the gold standard for securing software systems is human pentesters, but with the rise of artificial intelligence, we’re stepping up to scale offensive security to meet the ever-growing demand. AI is transforming the landscape of both cybersecurity and cyberattacks. While millions of people without security expertise are creating software, bad actors are using AI to launch more effective attacks. XBOW fights back with AI-driven superpowers, enabling security teams to stay one step ahead. Backed by Sequoia Capital and Altimeter, and a team that includes the creators of GitHub Copilot and GitHub Advanced Security, XBOW is not just keeping up with the times—we’re shaping the future of cybersecurity. Our mission is simple: to defeat the bad actors before they strike, using AI to revolutionize how we approach offensive security.
Responsibilities
- - Serve as the primary point of contact for a large and growing portfolio of customers
- - Own the end-to-end customer experience across hundreds of accounts; nothing falls through the cracks
- - Deliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams
- - Develop and own repeatable workflows to scale self-service–led entry with product-led expansion
- - Collaborate closely with both product and sales teams to align on strategy and execution
- - Act as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed, even without writing code
- - Represent the voice of the customer internally to drive adoption and continuous improvement
- - Advocate for product and process changes that reduce friction, automate touchpoints, and improve outcomes
- - Navigate product questions with confidence, escalating appropriately even without deep domain knowledge
- - Translate pentesting findings and vulnerability data into actionable guidance for security and engineering stakeholders
- - Work with customers running large-scale assessments across dozens or hundreds of applications, tracking coverage, SLA adherence, and finding trends
- - Partner with Product and Engineering to triage edge cases in scan results, distinguishing between product gaps and expected behavior
- - Build and maintain customer-facing documentation, runbooks, and enablement materials grounded in real product workflows
Required Skills
- - Experience in a technical customer-facing role
- - Familiarity with application security or developer tools
- - Working knowledge of application security fundamentals
- - Exposure to security tools ecosystem: scanners, DAST/SAST platforms, vulnerability management systems
- - Background in technical program management, technical account management or scaled customer success
- - Fluent in Korean, advanced in English
Benefits
- - Competitive base salary starting at USD 130,000 and a meaningful equity package
- - Help hundreds of customers succeed with AI-driven security at scale
- - Shape how we deliver customer success in a high-volume, high-leverage environment
- - Join a company that’s not just following the AI wave—we’re defining what the future of security looks like
About the company
XBOW is an autonomous offensive security company built for the AI era, delivering expert-level security testing at machine speed. By combining advanced AI reasoning with proven offensive security workflows, the XBOW platform continuously identifies and exploits vulnerabilities—enabling security teams to move from reactive response to proactive, scalable defense. With the belief that autonomous offense is the best defense, XBOW is redefining how organizations stay ahead of attackers by using AI to outpace threats before they strike.
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