
Sr Sales Manager
Overview
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Job Description
We’re hiring a Senior Sales Manager to lead a team of Account Executives. This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution.
Responsibilities
- - Lead and Develop a High-Performing Team
- - Coach and develop Account Executives to consistently meet or exceed quota
- - Run focused 1:1s centered on deal quality, skills growth, and accountability
- - Support rep ramping and address performance gaps early
- - Foster a team culture rooted in ownership, collaboration, and high standards
- - Drive Pipeline Health and Forecast Accuracy
- - Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and next-step clarity
- - Improve predictability by strengthening inspection discipline and CRM hygiene across the team
- - Maintain appropriate pipeline coverage and proactively identify creation gaps
- - Reinforce structured, rep-owned outbound execution tied to measurable standards and pipeline outcomes
- - Use metric review and experimentation to improve outbound effectiveness over time
- - Support High-Quality Deal Execution
- - Coach reps to run thoughtful, well-qualified mid-market opportunities from discovery through close
- - Elevate deal strategy by strengthening positioning, value articulation, and executive-level communication
- - Help reps navigate complexity in pricing, stakeholder alignment, and procurement processes
- - Identify patterns in stalled deals and raise the team’s overall execution maturity
- - Partner Cross-Functionally
- - Collaborate with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve execution
- - Share frontline feedback on messaging, territory design, and enablement
- - Pilot and operationalize GTM initiatives within your team
Required Skills
- - 7–10 years total sales experience, with 3–5+ years managing quota-carrying reps, preferably within the Marketing Technology SaaS industry
- - Demonstrated success leading mid-market or high-velocity sales teams
- - Strong pipeline inspection and forecasting discipline
- - Experience coaching outbound pipeline generation in evolving sales motions
- - Familiarity operating within a structured qualification framework such as MEDDICC
- - Clear, direct communicator comfortable holding high standards
- - Proven ability to work cross-functionally in a collaborative, growth-stage environment
Benefits
- - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- - 16 weeks paid parental leave
- - Unlimited PTO
- - Stipends for remote work and wellness
- - A professional development budget
- - More
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
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