Customer.io
Sr Sales Manager
Customer.io
$145k
Americas (Remote)

Sr Sales Manager

Overview

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Job Description

We’re hiring a Senior Sales Manager to lead a team of Account Executives. This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution.

Responsibilities

  • - Lead and Develop a High-Performing Team
  • - Coach and develop Account Executives to consistently meet or exceed quota
  • - Run focused 1:1s centered on deal quality, skills growth, and accountability
  • - Support rep ramping and address performance gaps early
  • - Foster a team culture rooted in ownership, collaboration, and high standards
  • - Drive Pipeline Health and Forecast Accuracy
  • - Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and next-step clarity
  • - Improve predictability by strengthening inspection discipline and CRM hygiene across the team
  • - Maintain appropriate pipeline coverage and proactively identify creation gaps
  • - Reinforce structured, rep-owned outbound execution tied to measurable standards and pipeline outcomes
  • - Use metric review and experimentation to improve outbound effectiveness over time
  • - Support High-Quality Deal Execution
  • - Coach reps to run thoughtful, well-qualified mid-market opportunities from discovery through close
  • - Elevate deal strategy by strengthening positioning, value articulation, and executive-level communication
  • - Help reps navigate complexity in pricing, stakeholder alignment, and procurement processes
  • - Identify patterns in stalled deals and raise the team’s overall execution maturity
  • - Partner Cross-Functionally
  • - Collaborate with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve execution
  • - Share frontline feedback on messaging, territory design, and enablement
  • - Pilot and operationalize GTM initiatives within your team

Required Skills

  • - 7–10 years total sales experience, with 3–5+ years managing quota-carrying reps, preferably within the Marketing Technology SaaS industry
  • - Demonstrated success leading mid-market or high-velocity sales teams
  • - Strong pipeline inspection and forecasting discipline
  • - Experience coaching outbound pipeline generation in evolving sales motions
  • - Familiarity operating within a structured qualification framework such as MEDDICC
  • - Clear, direct communicator comfortable holding high standards
  • - Proven ability to work cross-functionally in a collaborative, growth-stage environment

Benefits

  • - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • - 16 weeks paid parental leave
  • - Unlimited PTO
  • - Stipends for remote work and wellness
  • - A professional development budget
  • - More

About the company

Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.


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