Sr. Manager, AI & Machine Learning

Overview

Job Description

Responsibilities

• - Lead and manage teams of AI & Machine Learning Engineers to deliver high-impact AI/ML initiatives that drive business value and align with company goals.
• - Own, execute, and iteratively evolve Zapier’s AI/ML strategy —ensuring our models, platforms, and tooling are scalable, reliable, and aligned with business needs.
• - Coach and guide your teams in the development and deployment of machine learning models and AI-enabled systems.
• - Collaborate with cross-functional teams to identify opportunities for AI/ML to enhance our products and services.
• - Foster a culture of innovation within the AI/ML org, encouraging experimentation and the adoption of new technologies and methodologies.
• - Communicate AI/ML strategy, tradeoffs, and results with clarity.
• - Design and continuously run the operating rhythms that keep AI/ML execution predictable.

Required Skills

• - 8+ years of experience in Machine Learning and AI with a track record of leading teams and projects.
• - Experience leading the end-to-end lifecycle of ML projects, from ideation to deployment and monitoring.
• - Strong leadership and strategic planning skills.
• - Deep technical expertise in ML/AI, including model development, evaluation, data pipeline optimization, and deployment strategies.
• - Familiarity with AI/ML frameworks and tools.
• - Solid foundation in data and software engineering.
• - Understanding of clean, reproducible code and best practices in data engineering, MLOps/LLMOps, and CI/CD pipelines.
• - Ability to proactively identify high-leverage opportunities for AI/ML and translate them into a clear roadmap.

Benefits

• - Offers Equity
• - Offers Bonus