Solutions Architect

Overview

Job Description

Responsibilities

• - Be a key member of a Stripe account team with deep involvement in defining the customer strategy
• - Identify and close new complex opportunities, and accelerate solution adoption.
• - Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap.
• - Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments.
• - Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges.
• - Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.
• - Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business.
• - Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, workshops and solution demos.
• - Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• - Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
• - Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success.

Required Skills

• - 4+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
• - Experience in the payments/ billing / invoicing / issuing / banking / Fintech space
• - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• - Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• - Thorough understanding of the software development lifecycle and API architectures.
• - A background in writing code in any of Stripe’s primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.) is a plus.
• - Outstanding spoken and written communication skills, presentation skills, and confident in explaining complex concepts to both technical and non-technical audiences.
• - Ability to operate independently in a highly ambiguous and fast-paced environment
• - Passion to take on ownership and drive change in a constantly evolving environment.
• - Superior verbal and written communication skills in English
• - Ability to travel per business needs.

Benefits

• - equity
• - company bonus or sales commissions/bonuses
• - retirement plans
• - health benefits
• - wellness stipends