Site Reliability Engineering Manager

Overview

Job Description

Responsibilities

• - Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring practices
• - Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure
• - Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• - Provide timely, specific coaching and development opportunities for your direct reports
• - Hire, onboard, and grow the right people to accomplish business objectives within your squad
• - Build deep understanding of Customer.io’s vision, products, and customers to drive meaningful engineering investigations and decisions
• - Collaborate with other Engineering Managers and technical leaders to align on strategy and execution

Required Skills

• - Has 8+ years of engineering management experience, with at least part of that leading SRE or infrastructure teams in SaaS (B2B or B2C), ideally at early-to-mid-stage companies
• - Brings 3+ years of hands-on SRE experience, designing and operating reliable, scalable infrastructure
• - Understands SaaS architecture, languages, technologies, and cloud infrastructure deeply enough to represent and advocate for their squad’s technical choices across the company
• - Balances pragmatism and vision—capable of delivering near-term improvements while charting a long-term path forward
• - Invests in technical depth: reviewing proposals, experimenting with new technologies, and leveling up engineers through feedback and mentorship
• - Builds and nurtures high-performing, distributed teams
• - Stays energized by solving customer-impacting problems, even under pressure
• - Communicates clearly and directly, both verbally and in writing

Benefits

• - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• - 16 weeks paid parental leave
• - Unlimited PTO
• - Stipends for remote work and wellness
• - A professional development budget
• - More benefits available