
Go
Bash
MySQL
Senior Site Reliability Engineer
Overview
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Job Description
We’re looking for a Site Reliability Engineer to help us scale our infrastructure, reduce operational toil, and increase reliability as we grow.
Responsibilities
- - Build and scale infrastructure to support billions of messages per day and real-time events
- - Automate deployments, alerting, and incident response
- - Make our on-call better - clear alerts, solid documentation, and faster resolution
- - Tune MySQL and other datastore performance and improve reliability across distributed systems
- - Collaborate across teams to debug, ship, and support systems in production
- - Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
- - Leverage AI tools to prototype, move faster, and make better decisions
Required Skills
- - 7+ years in SRE or infrastructure roles, improving production systems at scale
- - Deep MySQL experience - schema design, performance tuning, and operational tooling
- - Fluency in cloud-native tech (GCP a plus) and Terraform
- - Proficiency in Go and Bash for scripting and systems programming
- - Skill in observability, incident response, and debugging distributed systems
- - A preference for action over perfection, and pride in owning technical decisions
Benefits
- - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- - 16 weeks paid parental leave
- - Unlimited PTO
- - Stipends for remote work and wellness
- - A professional development budget
- - More
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
All Job Openings at Customer.io