Senior Revenue Intelligence Analyst

Overview

Job Description

Responsibilities

• - Serve as a strategic thought partner to Revenue leaders, helping shape goals, initiatives, and priorities through data-driven insights.
• - Define and standardize key metrics such as Time to Value (TTV), Cost per Contact (CPC), and escalation costs — ensuring everyone’s speaking the same data language.
• - Build reporting and dashboards that clearly measure success and provide meaningful visibility into Revenue performance.
• - Investigate data gaps and inconsistencies across systems like Planhat, Salesforce, Zendesk, and Snowflake, and partner with the Data team to resolve them.
• - Deliver insights and recommendations that highlight friction points, efficiency wins, and opportunities for self-service or automation.
• - Partner cross-functionally to ensure reporting and insights align with company-wide goals, data models, and strategic initiatives.
• - Leverage AI tools to enhance data analysis, automate routine tasks, and uncover new insights faster.

Required Skills

• - 5-8 years experience in a B2B SaaS environment, ideally working closely with RevOps, Customer Success, Support, or Account Management teams.
• - Hands-on experience building scalable dashboards and reports in BI tools (e.g., Looker, Sigma, Tableau, or similar) to support business decisions.
• - Proficiency with dbt and Snowflake for data modeling, and SQL and Python for data analysis (required).
• - Experience working with CRM, CSM, or support systems such as Salesforce, Zendesk, and Planhat.
• - Strong analytical and problem-solving skills with a knack for simplifying complex data stories.
• - Curiosity about AI — you use (or are excited to use) AI tools to optimize workflows and explore data creatively.
• - Excellent communication and stakeholder management skills; you make data meaningful for non-technical audiences.
• - A proactive, ownership-driven mindset — you take initiative, ask smart questions, and move projects forward without heavy oversight.

Benefits

• - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• - 16 weeks paid parental leave.
• - Unlimited PTO.
• - Stipends for remote work and wellness.
• - A professional development budget.