Senior Onboarding Manager, EMEA

Overview

Job Description

Responsibilities

• - Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey
• - Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders
• - Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time
• - Meet with prospective dbt Cloud customers to assess which service experience makes sense for them
• - Tailor new and existing customer onboarding enablement for your region
• - Work with our customers in EMEA

Required Skills

• - Worked asynchronously as part of a fully-remote, distributed team
• - Are a natural cross collaborator
• - Harbor an extreme attention to detail
• - Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions
• - Have the ability to manage multiple priorities
• - Are always thinking about how to balance scale with customer experience
• - Have previously worked in a customer success or customer-facing project management role
• - Can articulate why professional services can speed time-to-value

Benefits

• - Flexible paid time off with a culture that actively encourages rest, recharging, and work-life balance — includes a minimum of 28 days’ paid leave in line with UK law
• - Healthcare: Monthly stipend to support supplemental medical, dental, vision, life, and disability insurance for you and your eligible dependents
• - Generous paid parental leave for all parents, with additional time for birthing parents
• - Paid medical leave to support life’s unexpected moments
• - Paid caregiver and pregnancy loss leave to support family and personal needs
• - Pension contributions with 4% employer match
• - Flexible stipends for: Health & wellness, Cellphone & internet, Home office setup, Learning & development, Coworking space rental