Customer.io
Senior Manager, Revenue Enablement Programs
Customer.io
$160k - $175k
Worldwide (Remote)

Senior Manager, Revenue Enablement Programs

Overview

Customer.io is looking for a Sr Manager, Revenue Enablement Programs to design and deliver onboarding and training programs across Sales, Customer Success, Account Management, and Technical Support.

Job Description

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Responsibilities

  • - Lead the overhaul of the onboarding program across all Revenue roles and the integration of our EVOLVE skills training program into our sales process
  • - Design and deliver ongoing training programs that support the domains of pipeline generation, customer lifecycle, and technical support
  • - Implement sales methodology frameworks as appropriate when we scale - from deal qualification methodologies like MEDDPICC or conversation methodologies like Challenger
  • - Own the program development roadmap for onboarding and ongoing skills enablement, aligning programs to business priorities
  • - Partner with Sales, CS, Partnerships, Support, Product & Platform Enablement, Process & Tools Enablement, and RevOps to ensure programs are relevant, integrated, and measurable
  • - Develop and grow a team of GTM enablement roles over time
  • - Track program effectiveness and continuously improve based on feedback and performance data

Required Skills

  • - 8+ years of experience in revenue enablement, sales training, or a related field
  • - 1+ years experience in managing or mentoring others
  • - Previous experience in a Sales role
  • - Experience implementing sales methodologies like Sandler, Challenger, Corporate Visions, Command of the Message / Command of the Sale, MEDDPICC
  • - Proven ability to design, build, execute, and scale enablement programs
  • - Comfortable operating in ambiguity and creating structure where it doesn’t exist

Benefits

  • - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • - 16 weeks paid parental leave
  • - Unlimited PTO
  • - Stipends for remote work and wellness
  • - A professional development budget
  • - More benefits available

About the company

Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.


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