
SQL
Python
Senior Manager, Data Science & Analytics
Overview
Customer.io is looking for a Manager, Data Science & Analytics to lead and evolve its internal data science & analytics function, serving as a strategic partner across various organizations.
Job Description
Customer.io powers automated communication that people actually want to receive, helping teams send smarter, more relevant messages using real-time behavioral data.
Responsibilities
- - Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.
- - Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts.
- - Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models.
- - Partner with the data engineering team to manage the internal data analytics platform, Smarty.
- - Define standards and best practices for analytics and data science.
Required Skills
- - 7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field.
- - Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics.
- - Advanced SQL skills and proficiency with Python or similar analytical tools.
- - Experience defining metrics, measurement frameworks, and analytical approaches.
- - Demonstrated ability to partner with senior leaders and communicate complex findings clearly.
Benefits
- - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- - 16 weeks paid parental leave.
- - Unlimited PTO.
- - Stipends for remote work and wellness.
- - Professional development budget.
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
All Job Openings at Customer.io