Senior Manager, Accounts Management

Overview

Job Description

Responsibilities

• - Own and lead Affirm’s largest relationships with our international partners to build connections, drive growth and oversee long-term strategy across multiple business units.
• - Define and drive the strategic vision for the partnership, aligning joint priorities with Affirm’s broader goals, and influencing senior stakeholders on both sides.
• - Develop and execute multi-year growth roadmaps, including product integrations, co-marketing strategies, and go-to-market expansions that drive significant GMV, revenue, and user acquisition.
• - Analyze partner performance and recommend programs to increase product adoption, grow awareness and visibility, and sell into expansion opportunities.
• - Orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
• - Manage customer health to ensure overall customer satisfaction and business results.

Required Skills

• - 10+ years of B2B client-facing experience; preferably in a tech or fintech environment.
• - Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.
• - Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.
• - Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills, with the ability to influence senior stakeholders and executive audiences.
• - Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.
• - Experience structuring, negotiating, and closing large-scale commercial contracts. (e.g., RFPs, renewals, and multi-year agreements)
• - Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team.
• - Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives.
• - Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.
• - Comfortable using Salesforce and BI tools.

Benefits

• - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
• - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
• - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.