Senior Implementation Engineer (EMEA)

Overview

Job Description

Responsibilities

• - Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers
• - Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
• - Iterate and improve on strategies and automations that streamline current workflows and tooling
• - Contribute to team knowledge base when finding solutions to common situations
• - Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
• - Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships
• - Provide personalized customer onboarding with efficient, automated workflows.
• - Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.
• - Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
• - Champion a customer-first approach that balances personalized support with scalable processes.
• - Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.

Required Skills

• - Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role
• - Must have direct customer-facing, professional client/customer onboarding experience
• - Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies
• - Strong cross functional collaboration and customer relationship management
• - Excellent problem-solving, and communication skills
• - Proven track record of adapting, evolving, and continuously learning about cutting edge technologies

Benefits

• - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
• - Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
• - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
• - Home office support – Set up your workspace for comfort and success.
• - Technology stipend – Equivalent to US$100 net per month to help support your work.
• - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
• - Parental leave – 16 weeks of paid parental leave after six months of employment.
• - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
• - Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
• - Docker swag – Because representing the whale never gets old.