
SQL
Python
Senior Data Scientist
Overview
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Job Description
Hi, my name is Maria Culkin, Analytics Manager at Customer.io, and I'm looking for a Senior Data Scientist to help our teams make better decisions using customer and product data.
Responsibilities
- - Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
- - Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.
- - Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
- - Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
- - Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.
- - Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.
Required Skills
- - 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
- - Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems.
- - Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.
- - Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.
- - Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners.
- - An ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirements.
Benefits
- - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- - 16 weeks paid parental leave.
- - Unlimited PTO.
- - Stipends for remote work and wellness.
- - A professional development budget.
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
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