Customer.io
Senior Data Scientist
Customer.io
$140k - $150k
Americas Remote
SQL
Python

Senior Data Scientist

Overview

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Job Description

Hi, my name is Maria Culkin, Analytics Manager at Customer.io, and I'm looking for a Senior Data Scientist to help our teams make better decisions using customer and product data.

Responsibilities

  • - Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
  • - Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.
  • - Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
  • - Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
  • - Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.
  • - Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.

Required Skills

  • - 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
  • - Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems.
  • - Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.
  • - Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.
  • - Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners.
  • - An ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirements.

Benefits

  • - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
  • - 16 weeks paid parental leave.
  • - Unlimited PTO.
  • - Stipends for remote work and wellness.
  • - A professional development budget.

About the company

Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.


All Job Openings at Customer.io