Senior Customer Success Manager

Overview

Job Description

Responsibilities

• - Manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat
• - Provide customers with a flow of insights and tactics that have the potential to help them grow their business
• - Conduct initial meetings with customers to introduce yourself and discuss their needs and goals
• - Track and report on key success metrics to measure progress and impact
• - Work directly with the Product team to build and maintain awareness of customer needs in product development and direction

Required Skills

• - Experience with mobile app businesses or an extreme interest in becoming an expert in this domain
• - 4+ years of experience in customer success, marketing, growth, support, sales, engineering, account management, or consulting
• - Ability to manage and nurture customer relationships
• - Experience in analyzing customer data to provide insights and measure success
• - Strong communication skills, capable of liaising effectively with internal teams and different stakeholders within customer organizations
• - Ability to manage multiple accounts and initiatives simultaneously
• - Deep desire to understand customer needs and an ability to turn those needs into action
• - Experience working in early stage startups and/or environments without a lot of ‘fully backed’ processes in place

Benefits

• - Competitive equity in a fast-growing, Series C startup backed by top-tier investors
• - 10-year window to exercise vested equity options
• - Fully remote and flexible work environment
• - 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
• - $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning