Senior Community Manager

Overview

Job Description

Responsibilities

• - Be the heart of Buffer's Discord community: You'll be actively present in our Discord server, facilitating conversations, welcoming new members, moderating discussions, and creating an environment where creators feel supported and connected to each other and Buffer.
• - Lead the expansion into Reddit: You will be the driver of our expansion into adding Reddit as a community where Buffer is actively present and creates genuine connections.
• - Design and execute community programming: Plan and run virtual events, AMAs, creator spotlights, challenges, contests, and other initiatives that bring community members together and create opportunities for learning and connection.
• - Build scalable systems that enable consistent programming without constant reinvention.
• - Drive authentic social media engagement at scale: Lead our social media community engagement strategy across LinkedIn, Instagram, Threads, Bluesky, and other platforms where Buffer users gather, ensuring every interaction reflects Buffer's values and brand.
• - Lead beta and power user programs: Design and own our beta and power user programs. Ensure these users are heard and valued throughout the product development process. Develop advocates who amplify launch moments.
• - Create community-focused content: Develop social media content, videos, and other materials that highlight community stories, showcase user success, share insights from Discord conversations, and demonstrate the real impact of community connection.
• - Collaborate with the marketing team to ensure community content connects to broader marketing objectives.
• - Surface community insights: Act as the voice of the community within Buffer, sharing feedback with Product, Engineering, and Marketing teams, and ensuring community perspectives are heard in the right conversations.

Required Skills

• - Proven community-building experience with measurable impact: You have 5+ years of experience building and scaling online communities, with a track record of driving key metrics like engagement rate, retention, and member growth.
• - You use Buffer and create your own content: Like every Buffer teammate, you're on your own creator journey and use Buffer to manage your content. You maintained an active social presence, understand the daily challenges creators and small businesses face, and can relate to our community's experiences because you live them yourself.
• - Strong content strategy and creation skills: You've created diverse content formats (written, video, social) and understand how to craft narratives that resonate with different audiences. You know how to translate community stories into compelling content that drives both engagement and business goals.
• - You're a natural connector who thrives on human interaction: You genuinely enjoy meeting new people, facilitating conversations, and creating environments where others feel welcome and valued.
• - Proactive problem-solving and opportunity identification: You don't wait to be told what needs fixing—you spot challenges and opportunities early, propose solutions, and take ownership of outcomes. You're energized by ambiguous situations where you can define the path forward.
• - Excellent cross-functional collaboration: You've successfully partnered with Product, Engineering, Marketing, and other teams to achieve shared goals. You know how to advocate for community needs while understanding business constraints and priorities.
• - Deep understanding of the creator economy: You stay current with platform changes, creator trends, and the evolving needs of creators and small businesses. You can anticipate where the industry is heading and position Buffer's community strategy accordingly.
• - Demonstrated leadership and mentorship: While this role may not have direct reports initially, you've mentored peers, led projects, and demonstrated the ability to elevate others' work through feedback and guidance.

Benefits

• - Competitive salary
• - Work remotely
• - 4-Day workweeks
• - Health insurance
• - Home office setup
• - Growth mindset fund
• - New laptop
• - Unlimited free books
• - AI tools stipend
• - Flexible time off
• - Savings plan with 3% company match
• - Profit sharing
• - Family leave of 16 weeks for all parents, fully paid
• - Family support fund
• - Working smarter stipend
• - Sabbaticals after every 5 years with Buffer