Sales Operations Specialist

Overview

Job Description

Responsibilities

• - Own the customer lifecycle end-to-end for RC Capital: evaluating new leads, onboarding customers, supporting them once live, and handling the operational and risk work.
• - Work closely with Product, Sales, Support, Finance, and Marketing.
• - Get ramped on RC Capital's product, pricing, and how it fits into RevenueCat's broader platform.
• - Independently handle incoming customer queries and disputes, escalating only real edge cases.
• - Run the full sales cycle end-to-end with minimal support.

Required Skills

• - 3+ years in a client-facing role spanning sales, account management, or customer support, ideally with experience in fintech/payments.
• - 1-2 years of marketing or growth experience running campaigns, producing content, or managing CRM-driven outreach.
• - Strong analytical instincts; comfortable working in CRM, support, and analytics tooling (Salesforce, Notion, Linear, Zendesk/Intercom, Google Analytics or similar).
• - Excellent written and verbal communication; calm under pressure when resolving disputes or risk issues.
• - Detail-oriented with a bias toward process improvement and documentation.

Benefits

• - Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator.
• - Fully remote and flexible work environment.
• - 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge.
• - $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning.