Research Operations Program Manager

Overview

Job Description

Responsibilities

• - Own relationships with our panel vendors, assessing performance across quality and fulfillment to determine how we prioritize and route orders.
• - Onboard new panel vendors based on business needs, including running due diligence to ensure quality and compatibility.
• - Review and interpret customer recruitment requirements and assess feasibility.
• - Place and manage orders across our network of panel vendors.
• - Monitor order progress and fulfillment, proactively identifying and flagging issues or delays.
• - Troubleshoot common fulfillment challenges, including low incidence rates and screener drop-off, and escalate when needed.
• - Build end-to-end processes that improve the efficiency and scalability of our operating model.
• - Partner with Product and Engineering to help shape and build the internal tools that support our operations.
• - Bring operational insights into decisions around our product roadmap and pricing.
• - Develop customer-facing materials that make our recruitment offering easy to understand and use.
• - Take on additional areas of ownership as the business grows, based on your strengths and interests.

Required Skills

• - 3+ years of experience in operations, consulting, research operations, UX research, or market research.
• - Experience in fast paced, ambiguous environments and taking projects from strategy through implementation.
• - Strong attention to detail and ability to manage multiple moving pieces without losing sight of the customer experience.
• - Strong collaboration skills with a wide range of internal and external stakeholders.
• - Exceptional communication skills to deliver recommendations clearly and concisely to customers.
• - Comfortable presenting to both technical and executive audiences.

Benefits

• - Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
• - Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
• - Life and Disability Insurance, 100% of the team member premium paid
• - Flexible time off
• - Meaningful equity
• - Company retreats, fully paid for by Maze
• - New MacBook (laptop), paid for by Maze
• - Paid Family leave: 16 weeks for birth or adoptive parents
• - $500/month to be used for dependent health insurance coverage
• - $1,500 remote work setup fund to ensure you can set up a productive work space
• - Flexible work schedule where you manage your own working hours
• - Monthly Bonus.ly points that can be cashed out for gift cards and more
• - Virtual social engagements randomly throughout the year
• - Open, transparent culture that includes virtual coffee chats, bi-weekly all-hands meetings, and more