Research Operations Program Manager
Overview
At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!
Job Description
UX Research at Docker is a fast-paced, collaborative team that partners closely with Product Designers, Product Managers, and Engineers who are passionate about developer experience. The User Research team at Docker is looking for a Research Operations Manager to support UX research activities and to develop a culture of user-centered development across the company. This is an operational role, ideal for someone who is passionate about enabling research through strong logistical, strategic, and organizational execution. Note: This is not a transitional role into UX research. It is intentionally structured for professionals who are focused on research operations as their long-term career path.
Responsibilities
- - Manage and optimize the processes, tools, and infrastructure that support UX research activities
- - Coordinate participant recruitment logistics (e.g., sourcing, screening, scheduling, NDAs, and compensation)
- - Build and lead the strategy for participant management, including maintaining the research participant database
- - Own key operational areas of the research program such as data governance, vendor and knowledge management, and standardizing documentation
- - Develop and scale programs that foster a user-centered culture across the company, empowering cross-functional teams to connect with users and gather feedback; partner with other teams (Support, Sales, etc.) as needed
- - Document and standardize research operations processes, including cross-functional processes with Legal, Security, and others
- - Implement and oversee success metrics for user research activities
- - Develop and implement a long-term vision for research operations that aligns with organizational goals
Required Skills
- - 5+ years of experience in research operations or a related field in a fast-paced Agile environment
- - Background in project management, event coordination, or logistics-heavy roles
- - Proven track record in managing end-to-end participant recruitment processes
- - Strong knowledge of research tools and platforms (e.g., Qualtrics, Calendly)
- - Bachelor''s degree or equivalent experience
- - Excellent organizational skills with a keen attention to detail
- - Demonstrated ability to manage multiple priorities and ''herd cats'' effectively
- - Strong communication and interpersonal skills; highly collaborative and proactive
Benefits
- - Freedom & flexibility; fit your work around your life
- - Designated quarterly Whaleness Days
- - Home office setup; we want you comfortable while you work
- - 16 weeks of paid Parental leave
- - Technology stipend equivalent to $100 net/month
- - PTO plan that encourages you to take time to do the things you enjoy
- - Quarterly, company-wide hackathons
- - Training stipend for conferences, courses and classes
- - Equity; we are a growing start-up and want all employees to have a share in the success of the company
- - Docker Swag
- - Medical benefits, retirement and holidays vary by country
About the company
Docker provides a suite of development tools, services, trusted content, and automations, used individually or together, to accelerate the delivery of secure applications.
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