
Project Manager
Overview
Customer.io is hiring a Project Manager to help deliver high-impact initiatives that improve execution, increase efficiency, and support evolving business priorities.
Job Description
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Responsibilities
- - Translate high-level goals into clear project scopes, success criteria, timelines, and ownership structures
- - Coordinate cross-functional initiatives, managing dependencies, tradeoffs, and shifting priorities
- - Partner with technical stakeholders to implement workflow, tooling, and automation improvements
- - Lead the coordination of automation and AI-enabled initiatives from concept through adoption, ensuring they deliver measurable impact
- - Monitor progress, communicate updates clearly, and surface risks early
- - Support additional high-priority initiatives as company needs evolve
Required Skills
- - 3+ years of experience in project management, business operations, or a related role (or equivalent professional experience)
- - Strong project management fundamentals, with the ability to translate ambiguity into structured plans and execute them within modern workflow tools
- - Experience driving cross-functional work across multiple stakeholders with differing priorities
- - Comfort working within technical environments — able to engage with engineers, understand system constraints, and translate operational needs into clear requirements
- - Working knowledge of workflow automation concepts (triggers, logic, APIs, integrations) and experience implementing lightweight automation or AI-enabled tooling
- - Sound judgment when navigating problems of moderate scope, including knowing when to escalate
- - Clear, consistent communication skills and the ability to adapt messaging to different audiences
- - Highly organized, systems-minded, and action-oriented
Benefits
- - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- - 16 weeks paid parental leave
- - Unlimited PTO
- - Stipends for remote work and wellness
- - A professional development budget
- - More benefits available
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
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