Product Lead
Overview
Tern is a venture-backed software company on a mission to reshape the $127B travel agency industry—by giving power back to the entrepreneurs who built it. Nearly 98% of travel agencies are small businesses. These businesses have been chronically underserved by technology. We’re here to change that. Our platform helps travel advisors run more efficient, professional, and profitable operations—giving them the modern infrastructure they need to lead the next chapter of travel.
Job Description
As our second Product Lead at Tern, you’ll join a company that strives to be one of the best-operating R&D organizations in the world. We’re looking for someone who thrives on intensity, ownership, and constant growth, and is excited to dive into an early stage, fast growing startup.
Responsibilities
- - Own a product area or squad end-to-end, shipping valuable user-facing work every single week
- - Drive product discovery with an obsessive focus on our travel advisors - through user calls, async feedback loops, and using the product yourself
- - Write exceptionally clear PRDs, slicing initiatives into focused, shippable parts that deliver value fast without overworking the team
- - Operate as the connective tissue between users, engineering, design, and go-to-market — bringing clarity, context, and ruthless prioritization
- - Use AI (and help us innovate how we use AI) across research, iteration, planning, and execution
- - Ensure tight feedback loops and empower teammates to move fast with autonomy and confidence
- - Constantly level up how we work: from process to quality bar to culture of ownership
- - Deeply understand and track our product quality - raising the bar proactively, not reactively
- - Make sure nothing falls through the cracks - we value people who hold it all in their head and notice what others miss
Required Skills
- - Clear thinking under pressure; an ability to simplify chaos and get to the root of the problem
- - Extreme ownership - you take responsibility for the outcome, not just your part of it
- - Obsessive attention to detail; you’re the kind of person who notices the edge case no one else brought up
- - Strong product instincts, with a feel for what great looks like (or hunger to get there)
- - Excellent communication - crisp writing, contextual thinking, and ability to bring stakeholders along without over-managing
- - Comfort with pace - we ship weekly and expect product to lead the prioritization and scoping that makes that sustainable
- - A builder mindset - bias to action, comfort with ambiguity, and hunger to learn and improve rapidly
Benefits
- - Competitive salary, equity, and benefits package
- - Be part of a mission-driven team transforming the travel planning space
- - Work with a supportive, curious, and creative team
- - Influence and shape our user success strategy from the ground up
About the company
At Tern, we’re redefining how travel advisors work. Our mission is to empower these small and medium-sized businesses with technology that’s long overdue. We’re a fast-growing startup with a vibrant community and a passion for building something extraordinary. If you’re driven, curious, and ready to work hard, we want you on our team. Join us in shaping the future of travel.
All Job Openings at Tern