
Lead Product Manager
Overview
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations.
Job Description
Sword Health began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund.
Responsibilities
- - Develop and execute product strategies that support business objectives and drive growth
- - Manage the entire product lifecycle, from ideation to launch
- - Identify and act on opportunities to optimize the member funnel, focusing on conversion drivers across acquisition, onboarding, and retention stages
- - Design and implement strategies that drive member behavior through habit-forming features and behavioral hooks
- - Own key engagement metrics, including activation, retention, and frequency of app logins, using data to uncover and prioritize opportunities
- - Develop and execute strategies to improve member activation and ensure early moments deliver value and clarity
- - Define and test member communication strategies across channels (push, email, in-app), creating a unified, impactful messaging framework that drives behavior and builds trust
- - Conduct market research and gather customer feedback to inform product development
- - Rapidly conduct product experiments and gather insights to drive continuous product iteration
- - Collaborate with cross-functional teams, including engineering, design, operations, clinical and marketing, to ensure that products meet business needs and customer requirements
- - Define product roadmaps and prioritize features with full ownership based on business value and customer impact
- - Develop and maintain product documentation, including product requirements, specifications, and user stories
- - Monitor and analyze product performance and make data-driven decisions to improve product outcomes
- - Coach other PMs (junior and Intermediates)
Required Skills
- - At least 6 years of experience in product management or a related field
- - Rapid Execution: The drive to achieve excellence quickly, showcasing your history as a rapid executor with a relentless commitment to learning and prioritizing speed in shipping lean but robust features
- - Mission Empathy: Dedication to creating health products that resonate deeply with user needs
- - User Obsession: Demonstrable experience in putting the user first, with a proven track record of creating engaging experiences driven by a deep understanding of what drives user engagement
- - Analytical Rigor: Ability to make hypothesis-driven, data-informed decisions
- - Resourcefulness: A demonstrated ability to be resourceful, with a consistent history of achieving significant results even when resources are limited
- - Effective Communication: The ability to communicate complex strategies clearly, precisely, and in a structured manner
Benefits
- - Comprehensive health, dental and vision insurance
- - Equity shares
- - Discretionary PTO plan
- - Parental leave
- - 401(k)
- - Flexible working hours
- - Remote-first company
- - Paid company holidays
- - Free digital therapist for you and your family
About the company
Sword Health is pioneering AI Care—an AI-first approach to healthcare that combines artificial intelligence with clinical expertise to improve access, outcomes, and cost at scale. Initially transforming pain care with AI at its core, Sword has expanded into women’s health, movement health, and mental health, delivering hyper-personalized treatment programs available anytime, anywhere. Since 2020, more than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients—including employers, health plans, and governments—avoid more than $1 billion in unnecessary healthcare costs. Backed by extensive clinical validation, dozens of patents, and leading investors, Sword is building a future where world-class healthcare is always within reach.
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