Internal Support Engineer

Overview

Job Description

Responsibilities

• - Serve as the primary point of contact for internal support tickets via Zendesk
• - Triage, prioritize, and resolve hardware, software, and access issues for a globally distributed employee base
• - Escalate complex issues appropriately while owning the communication back to the end user
• - Document resolutions and contribute to the internal knowledge base
• - Administer user accounts, groups, and permissions in Microsoft Entra ID
• - Manage on-premises Active Directory and support synchronization to Entra via the Entra Connect Sync tool
• - Handle user lifecycle events including onboarding, offboarding, and role changes across all connected systems
• - Enforce and troubleshoot Conditional Access policies, MFA enrollment, and SSO configurations
• - Manage and support Windows and macOS endpoints via Microsoft Intune
• - Handle device enrollment, compliance policy enforcement, configuration profiles, and app deployment
• - Support remote employees with device troubleshooting across a variety of hardware
• - Administer core M365 workloads including Exchange Online, Teams, SharePoint, and OneDrive
• - Manage mailboxes, distribution lists, shared mailboxes, and Teams workspace provisioning
• - Support license assignment and M365 service configurations
• - Assist with Azure Virtual Desktop (AVD) environments managed through Nerdio
• - Contribute to IT documentation, runbooks, and process improvements
• - Participate in IT projects such as infrastructure upgrades, tool rollouts, and policy improvements

Required Skills

• - 5 or more years of experience in IT support, systems administration, or a related technical role
• - Hands-on experience with Microsoft Entra ID
• - Familiarity with on-premises Active Directory and experience supporting Entra Connect Sync
• - Working knowledge of Microsoft Intune
• - Experience administering Microsoft 365 workloads
• - Solid understanding of networking fundamentals
• - Strong communication skills
• - Self-directed and comfortable working in a remote-first environment
• - Ability to manage multiple tickets and priorities simultaneously

Benefits

• - Competitive Base and Incentive Plan
• - Stock Options
• - Health and Welfare Plans
• - Life and Disability Plans
• - Retirement Plan
• - Unlimited Flexible Paid Time Off, including your birthday off!
• - Collaborative Team Culture