Implementation Manager

Overview

Job Description

Responsibilities

• - Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
• - Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• - Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• - Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• - Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• - Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
• - Build relationships with technical stakeholders within customer organizations
• - Contribute to product development by providing feedback to our engineering team
• - Standardize and automate implementation processes to increase team efficiency and customer satisfaction

Required Skills

• - 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• - Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• - Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• - Experience creating and optimizing implementation processes that can scale across an organization
• - Excellence in technical project management with ability to manage multiple concurrent implementations
• - Strong presentation and facilitation skills with ability to command a room of technical and business audiences
• - Experience working with data warehouses, ETL processes, and marketing technology is a plus
• - Bachelor''s degree in Computer Science, Engineering, or related field (or equivalent experience)

Benefits

• - Meaningful equity compensation in the form of ISO options
• - Early exercise and a 10 year post-termination exercise window