Head of Market Research

Overview

Job Description

Responsibilities

• - Define the long-term vision for Maze's Market Research service and establish what best-in-class research looks like in an AI-native world.
• - Design and evolve our research methodologies across qualitative, quantitative, and mixed-method studies.
• - Partner closely with the Head of GTM to shape service offerings, ensuring our commercial strategy is grounded in exceptional research quality.
• - Evaluate emerging technologies and evolving research practices to continuously improve how research is designed, delivered, and synthesized.
• - Build and lead the Market Research organization, establishing the operating model, delivery processes, quality standards, and hiring strategy.
• - Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful business outcomes.
• - Partner closely with Product and Engineering to help shape the future of Maze's research capabilities.

Required Skills

• - Significant experience leading market research teams, research consulting practices, or insights organizations.
• - Deep expertise across qualitative and quantitative methodologies, research design, sampling, analysis, and insight generation.
• - Strong executive presence with the ability to advise senior leaders and enterprise customers on research strategy.
• - Experience partnering cross-functionally across commercial, product, and operational teams.

Benefits

• - Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
• - Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
• - Life and Disability Insurance, 100% of the team member premium paid
• - Flexible time off
• - Meaningful equity
• - Company retreats, fully paid for by Maze
• - New MacBook (laptop), paid for by Maze
• - Paid Family leave: 16 weeks for birth or adoptive parents
• - $500/month to be used for dependent health insurance coverage
• - $1,500 remote work setup fund to ensure you can set up a productive work space
• - Flexible work schedule where you manage your own working hours
• - Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness