German Language Manager

Overview

Job Description

Responsibilities

• - Assert full ownership and authority of the German Localization Program at Stripe, driving the linguistic strategy and making key language decisions to ensure outstanding quality of all German user-facing content.
• - Oversee translation, review, and quality assurance of content, safeguarding alignment with Stripe's brand voice and style in German.
• - Manage and update Stripe's German glossary and style guide, creating a consistent linguistic approach across all localized content.
• - Address linguistic queries and issues, both internal and external, swiftly and efficiently, acting as the go-to authority for all German language matters.
• - Monitor the success of language quality initiatives and leverage data-driven insights to inform continuous improvement strategies for the German language program.
• - Act as the primary contact during German language emergency communication processing, ensuring real-time and accurate responses.
• - Advocate for the interests of German-speaking markets within Stripe, aligning the German language localization strategy with wider business objectives.
• - Liaise with internal teams, working together to maintain high linguistic standards and meet delivery deadlines across all languages.
• - Contribute to overarching localization projects and initiatives, leveraging personal expertise to improve processes and outcomes.
• - Participate in rotating responsibility of managing the team Slack channel, ensuring timely and effective responses.
• - Collaborate with the Localization Quality Program Manager to refine and enhance overall localization strategies and efficiencies.
• - Engage in team-wide learning and development, staying abreast of industry trends and best practices.
• - Document insights and experiences to contribute to the team's shared knowledge base, assisting in onboarding and training of new team members.
• - Support fellow Language Managers during peak periods or in their absence, ensuring uninterrupted delivery of services.
• - Collaborate in preparing regular reports and reviews, providing data and insights from the German program to inform wider team strategy.
• - Actively participate in continuous process improvement within the Localization Team.

Required Skills

• - A native German speaker with a comprehensive understanding of German culture and trends.
• - Full professional proficiency in English.
• - Have a minimum of 3+ years experience in the localization industry, particularly in localization or language program management.
• - Technically proficient in working various translations management systems and best practices.
• - A team player with outstanding communication skills, capable of fostering strong relationships.
• - Committed to continuous learning and staying updated with industry trends.

Benefits

• - Equity
• - Company bonus or sales commissions/bonuses
• - Retirement plans
• - Health benefits
• - Wellness stipends