Engineering Manager - Customer Developer Experience

Overview

Job Description

Responsibilities

• - Cross functional collaboration and prioritization: close collaboration with product, customer success, data science and other engineering teams to prioritize features and address customer needs effectively.
• - Balancing support and delivery: allocating the team's capacity across hands-on integration support and long-term tooling development, so that neither the customers in front of you nor the platform work that scales the whole business gets starved.
• - Recruiting and hiring: owning the hiring process for your team end to end, from building a strong pipeline to running an effective interview loop and closing the engineers you want.
• - Career growth: guiding the development of the engineers on your team, giving direct feedback, creating opportunities that stretch them, and helping them work through the obstacles that come up along the way.
• - Technical direction and quality: setting the standard for the team's tech stack, tooling, and testing practices, and holding a high bar for the quality of what the team ships.
• - Open-source libraries: guiding the development of the cutting-edge TypeScript/React UI libraries your team ships and maintains, which power next-generation retail experiences worldwide.
• - Developer experience: keeping DevX a first-class priority for external integrators, driving the intuitive tools, comprehensive documentation, and reference examples that shorten their time to value.

Required Skills

• - 5+ years of web development experience, at least 2 years directly leading an engineering team.
• - Strong full-stack development experience, including JavaScript & React.
• - Experience with software critical to production environments and/or data/ETL pipelines.
• - Strong analytical and problem-solving skills, with the ability to effectively triage issues and prioritize tasks.
• - Interest in interacting with customers and solving new problems daily, working closely with internal teams.
• - Ability to communicate with clarity in written and verbal context, comfortable engaging with technical and non-technical stakeholders.
• - Experience contributing to or maintaining open source projects is a plus.
• - English on B2/ C1 level (CEFR) or higher.
• - Able to attend regular meetings between 2 and 8 pm UTC.
• - Passion to help fuel the continued success of our high-growth startup.

Benefits

• - Unlimited vacation time - we strongly encourage all employees to take at least 3 weeks per year
• - Fully remote team - choose where you live
• - Work from home stipend - we want you to have the resources you need to set up your home office
• - Apple laptops provided for new employees
• - Training and development budget - refreshed each year for every employee
• - Maternity & Paternity leave for qualified employees
• - Work with smart people who will help you grow and make a meaningful impact
• - Stock options - offered in addition to the base salary
• - Regular team offsites to connect and collaborate