
Director, Information Technology
Overview
Customer.io is seeking a hands-on and strategic Director of Information Technology to lead and scale our internal technology operations.
Job Description
Reporting to the VP of Operations, this role is responsible for overseeing IT infrastructure, managing internal systems, and ensuring a secure, reliable, and efficient tech environment for our globally distributed team.
Responsibilities
- - Own and evolve our internal IT strategy, including systems management, access control, cybersecurity, and hardware procurement.
- - Mentor and support your two direct reports (IT Manager and IT Support Specialist) while actively contributing to daily IT operations when needed.
- - Lead cross-functional efforts to improve system performance, security, and employee experience across SaaS tools, devices, and cloud infrastructure.
- - Partner with engineering, people operations, legal, and finance to maintain compliance and smooth operations across the organization.
- - Identify and implement scalable technology solutions to support our global team as we continue to grow.
Required Skills
- - 10+ years of progressive experience in IT roles, including at least 5 years managing a team.
- - Proven ability to both lead strategically and execute tactically; comfortable jumping into the weeds when necessary.
- - Experience working in fast-paced, high-growth environments, ideally in SaaS or tech-forward companies.
- - Strong knowledge of cloud-based systems (e.g., IDP, MDM, EDR, VPN, DLP), security protocols, asset management, and help desk operations.
- - Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001) required.
- - Excellent interpersonal skills—you’re a proactive communicator who thrives in a remote, asynchronous setting.
Benefits
- - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- - 16 weeks paid parental leave.
- - Unlimited PTO.
- - Stipends for remote work and wellness.
- - A professional development budget.
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
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