Customer.io
Director, GTM Finance
Customer.io
$200k - $255k
Worldwide (Remote)
Apply Now ->
Leadership

Director, GTM Finance

Overview

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Job Description

Hi, my name is Diep Nguyen, VP of Finance here at Customer.io, and I'm looking for a Director, GTM Finance to own our go-to-market P&L end-to-end as we scale from $100M+ ARR today to $1B+ ARR in the future.

Responsibilities

  • - Own the GTM P&L end-to-end — revenue, gross margin, and opex across Sales, Marketing, and Customer Success — not just a spend-efficiency lens.
  • - Drive unit economics and the growth funnel model — CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across self-serve and sales-assisted motions.
  • - Own the ARR roll-forward, bookings, and revenue forecasting — auditable, reconcilable, and independently stress-tested against top-down assumptions.
  • - Partner with Sales and RevOps on capacity planning, deal economics, and pricing — protecting margin and ARR quality without slowing deal velocity.
  • - Build and own the monthly/quarterly GTM reporting package for the exec team and Board, with variance analysis that explains root cause.
  • - Champion AI-enabled finance workflows and build the GTM finance team as Customer.io scales past $250M+ ARR.

Required Skills

  • - 10+ years in FP&A, strategic finance, or related roles at complex, scaled orgs; a first-principles modeler who builds from a blank page rather than inheriting assumptions.
  • - Deep GTM business-partnering experience with Sales, Marketing, or Customer Success — regardless of whether 'GTM Finance' was ever the title.
  • - Comfortable with subscription/SaaS metrics (ARR, NRR, CAC, LTV) or able to get there fast.
  • - Concrete, demonstrated track record driving AI adoption in finance workflows — not just familiarity with the tools.
  • - Proven people leader — has managed and developed finance professionals.
  • - Strong Excel skills (with experience using Snowflake a plus) and experience with planning/GTM systems (NetSuite, Salesforce, Gong, Drivetrain).
  • - Bachelor's degree in Finance, Accounting, Economics, or related field; MBA a plus.

Benefits

  • - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
  • - 16 weeks paid parental leave.
  • - Unlimited PTO.
  • - Stipends for remote work and wellness.
  • - A professional development budget.
Apply Now ->

About the company

Customer.io

Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.


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