Delivery Program Manager

Overview

Job Description

Responsibilities

• - Operationalize the end-to-end engagement lifecycle, from scoping and kickoff through delivery, handoff, and retrospectives.
• - Directly manage customer engagements: plan, run governance cadences, track milestones, manage risks and dependencies, and escalations.
• - Review technical assumptions in scopes and SOWs with solution architects (environments, integrations, identity, network and security constraints, customer prerequisites) so estimates and timelines hold up in delivery.
• - Own customer readiness and handoff: environment prerequisites, acceptance criteria, and clean transition to Support and Technical Account Managers.
• - Partner with solution architects to create reusable delivery assets: playbooks, runbooks, statement of work templates, reference architectures, and onboarding workshops/guides.
• - Turn repeatable customer patterns into packaged, fixed-scope offerings with defined outcomes, durations and pricing inputs.
• - Build and maintain the sales-cycle engagement model and intake process for when and how Services are engaged across sales stages.
• - Build the program management and governance infrastructure: intake frameworks, capacity planning models, risk registers, delivery dashboards, and milestone tracking.
• - Define and report delivery KPIs: on-time delivery, utilization, engagement margin, customer satisfaction.
• - Own SOW amendment and change-order processes: define when and how scope changes are documented, approved, and reflected in project tracking.
• - Partner with Legal on SOW frameworks and language.

Required Skills

• - 8+ years of experience in technical program management, professional services, forward deployed engineering services or equivalent cross-functional roles.
• - Experience at a B2B SaaS, developer tooling, or infrastructure software company delivering implementation, migration, or adoption engagements to enterprise customers.
• - Demonstrated experience building programs, processes, or practices from scratch not just optimizing existing ones.
• - Strong technical fluency: comfortable participating in systems architecture discussions, understanding system dependencies.
• - Strong structured problem solving, facilitation, and systems thinking, including participation in Experience with Professional Services tooling and business systems (e.g., Salesforce, NetSuite, PSA tools).
• - Exceptional written and verbal communicator able to produce executive-grade program readouts and customer-facing documentation alike.
• - High degree of personal accountability; comfortable owning ambiguous problems with limited oversight and providing value-added improvements.

Benefits

• - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
• - Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
• - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
• - Home office support – Set up your workspace for comfort and success.
• - Technology stipend – Equivalent to US$100 net per month to help support your work.
• - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
• - Parental leave – 16 weeks of paid parental leave after six months of employment.
• - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
• - Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
• - Docker swag – Because representing the whale never gets old.