Customer Success Engineer
Overview
Hightouch is hiring a Customer Success Engineer to empower users to take action on their data using the Composable Customer Data Platform (CDP).
Job Description
Hightouch’s mission is to empower everyone to take action on their data. We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.
Responsibilities
- - Work directly with all users to ensure they can get the most value from the platform
- - Answer questions in Intercom, Slack, on the phone, or through email
- - Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations
- - Be an important member of an exceptional company
- - Take initiative when passionate about a topic/solution/process
Required Skills
- - 2+ years in a customer-facing role
- - Technical background either through experience or education
- - Conversant in SQL or willing to learn the basics and a few more advanced topics
- - Strong discovery and interpersonal skills
- - Intellectual curiosity, high ambition, and humility
- - Excellent verbal and written communication skills
- - Ability to adapt to an ever-changing work environment
- - Thorough understanding of the technology industry and its players
Benefits
- - Location independent in accordance with our remote-first policy
About the company
Hightouch is a customer data platform that syncs data from existing warehouses to tools like CRMs, email marketing platforms, and ad networks. It helps businesses use their data for personalized marketing, improving customer engagement and campaign performance. With a no-code interface, Hightouch simplifies data integration while avoiding duplication, ensuring data integrity and security. Its features include audience segmentation, data transformation, and automation—empowering teams to streamline both marketing and operational workflows.
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