Customer Deployment Technical Program Manager

Overview

Job Description

Responsibilities

• - Be the heart of communications around customer deployments, tailoring messaging to diverse stakeholders across customers, executives, technical, and logistics teams
• - Work closely with internal teams and customers to design the lightest possible process to make small and large customer deployments easy and repeatable
• - Collaborate with other functions across engineering, operations and customer facing teams to understand the dependencies between work streams and mitigate risks early
• - Coordinate successful customer deployments in both the commercial and federal spaces - using what you learn from each deployment to improve the process along the way and providing logistical support as needed
• - Identify opportunities to scale related tooling and systems and work with teams across the business to implement
• - Communicate regularly with customer facing teams to ensure transparency in plans and progress towards customer priorities. Adjust plans thoughtfully as priorities change
• - Contribute to process documentation and help maintain the accuracy of data in our program management tools. Make recommendations to improve our ways of working
• - Contribute to other areas of the product that interest you–beyond your day-to-day program management duties

Required Skills

• - Would call communication your superpower and can converse clearly with technical teams, executives, and customers alike in their own vernacular
• - Feel a sense of responsibility for the success of each customer, and measure that success in their terms
• - Have previously worked with complex cross-functional deliverables involving multiple teams and can context switch like a pro
• - Are resilient in the face of the challenges and setbacks that come with developing and maturing new processes
• - Excel in fast paced dynamic environments
• - Have familiarity with datacenter operations and hardware installations
• - Can work hours that correspond to working hours in the US Pacific timezone
• - Are eligible to support U.S federal customers (does not require security clearance)
• - Are energized by the thought of operating between traditional roles and silos
• - Enjoy organizing and aren’t intimidated by ambiguity
• - Value the written word, can concisely communicate in written form
• - Get excited about a wide range of technical topics and dig really deeply into them

Benefits

• - Remote first
• - Flexible working hours
• - Premium healthcare
• - Everyone at Oxide makes $250,000 USD, regardless of location