Customer.io
Corporate Counsel - EMEA
Customer.io
$190k
Remote, EMEA

Corporate Counsel - EMEA

Overview

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Job Description

This role sits at the intersection of commercial execution and privacy advisory, partnering closely with Sales, Revenue Ops, Security, Privacy, and Product to help the business move fast—without losing good judgment.

Responsibilities

  • - Draft and negotiate SaaS customer agreements for EMEA, including MSAs, order forms, SOWs, renewals, and amendments
  • - Own and improve key deal terms such as DPAs, security language, SLAs, liability frameworks, and playbooks
  • - Work closely with Sales and Deal Desk to keep deals moving and reduce friction
  • - Advise on GDPR, UK GDPR, and related privacy issues in a way that’s practical and usable for the business
  • - Draft and negotiate DPAs, SCCs, and privacy-related terms in customer contracts
  • - Partner with Product and Security on privacy-by-design reviews and DPIA-style assessments
  • - Build and maintain templates, fallback positions, and internal guidance so teams can move faster with consistency
  • - Advise on cross-functional initiatives impacting EMEA operations, including GTM programs and new product features
  • - Improve legal workflows, intake, and knowledge management within your scope
  • - Help reinforce a Legal culture that is pragmatic, responsive, and trusted

Required Skills

  • - 5+ years post-JD experience, including meaningful SaaS commercial contracting experience (sales-side required)
  • - Strong experience with European privacy frameworks, including GDPR / UK GDPR and how privacy issues show up in product and contracts
  • - Excellent drafting and negotiation skills, with the ability to explain risk in plain language
  • - Highly organized and responsive, able to manage multiple workstreams without losing clarity
  • - J.D. from a U.S. law school and active bar admission in at least one U.S. jurisdiction
  • - Strong fluency in English required

Benefits

  • - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • - 16 weeks paid parental leave
  • - Unlimited PTO
  • - Stipends for remote work and wellness
  • - A professional development budget

About the company

Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.


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