Chief of Staff, Emergency Cash (Senior Manager)

Overview

Job Description

Responsibilities

• - Own EC goal performance monitoring systems, dashboards, and review processes to ensure visibility into key metrics, priorities, and outcomes.
• - Drive strategic planning and goal-setting processes, helping the team align around clear objectives and measurable results.
• - Improve operating rhythms, meeting structures, and decision-making processes to maximize team effectiveness.
• - Develop and maintain evergreen systems, playbooks, and operating resources that increase institutional knowledge and execution quality.
• - Develop and advance an EC ‘Brand as Access strategy,’ positioning GD’s Emergency Cash public profile to ensure recipient trust and unlock relationships with mobile network operators, financial service providers, governments and other stakeholders.
• - Partner across GiveDirectly to ensure EC messaging for access is consistent, compelling, aligned across external-facing channels and integrated and aligned with our fundraising and systems change messaging.
• - Own the creation and maintenance of core EC collateral, including pitch decks, webpages, FAQs, briefing materials, one-pagers, and strategic narratives.
• - Support the management of GiveDirectly’s strategic Mobile Network Operator (MNO) partnerships by coordinating engagement plans, tracking commitments, and ensuring timely follow-up on key actions across partners and internal teams.
• - Lead high-priority strategic initiatives that advance Emergency Cash objectives and team effectiveness.

Required Skills

• - Exceptional alignment with GiveDirectly's values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
• - 6+ years of experience in strategy, operations, management consulting, business operations, organizational effectiveness, product strategy, or a related field in a mission-driven or high-performance environment.
• - Demonstrated experience building systems, processes, and operating mechanisms that improve team performance, accountability, and organizational effectiveness.
• - Strong strategic thinking and analytical skills, with the ability to identify patterns, synthesize insights, and translate findings into actionable recommendations.
• - Excellent project management skills and a track record of independently driving complex, cross-functional initiatives from inception through execution.
• - Outstanding written and verbal communication skills, including experience creating executive-level presentations, strategic documents, and stakeholder-facing materials.
• - Ability to influence and align diverse stakeholders without direct authority while balancing multiple priorities in a fast-paced environment.
• - Ability to thrive in ambiguity, proactively identify opportunities for improvement, and build practical solutions that scale with high ownership.

Benefits

• - A supportive team that works hard and cares hard
• - A robust health benefits plan (exact details will vary by country)
• - Flexible paid time off that staff is encouraged to take
• - Allowances for desk set-up and learning and development