Business Practices Program Manager

Overview

Job Description

Responsibilities

• - Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
• - Design and scale a global delivery model by effectively managing and integrating offshore teams; ensure seamless operational continuity through rigorous performance standards, cultural alignment, and optimized hand-off protocols.
• - Establish and maintain a gold-standard documentation ecosystem, ensuring all program methodologies, process maps, and strategic playbooks are accurate, accessible, and continuously updated to support organizational knowledge and scalability.
• - Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement
• - Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
• - Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology
• - Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
• - Make exec level recommendations and drive decisions, where necessary

Required Skills

• - A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
• - Experience with deal management processes, deal process related root cause analysis, and commercial agreements
• - 7+ years of experience in program management, business operations, management consulting or a related discipline
• - Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
• - The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
• - Enthusiastic “roll up your sleeves” mentality
• - Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness.
• - Comfort with Excel and/or Google Sheet for analyzing large datasets
• - Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools

Benefits

• - equity
• - company bonus or sales commissions/bonuses
• - retirement plans
• - health benefits
• - wellness stipends